What does “Know Your Customer” mean? Know Your Customer (KYC) is a process or set of processes used by banks and fintechs to ensure that their clients are who they claim to be.… read more →
Chatbots are big business, with the global chatbot market set to be worth $15.7 billion by 2024, according to Gartner. This growth is set to continue as chatbots grow smarter, and… read more →
Learn the difference between on premise vs cloud contact center and start your digital transformation journey with the help of this guide. To help you decide if it’s time to… read more →