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Zenter.

Business Intelligence Software

ExchangePoint / Zenter
ZENTER: Business Intelligence & Communication Software
Zenter is a Business Intelligence software that offers multiple communication channels to connect with customers; identifying and engaging them over their preferred channel, which is critical to drive ROI outcomes. With Zenter, you create a perfect customer experience by using tools you and your customers already use and love: Email, SMS, Voice SMS, Survey system, Push Notifications, Telephone Support system, CRM system, Leads Management, Registration/landing page, WebApp, and Tell a Friend. Connect using our web portal or APIs and reach out to users over relevant channels using cross-channel automation. Your business can save a lot of cost and time by using a single software that combines many tools and stores data securely.

Zenter provides powerful multi-channel communication tools, useful for personalized communication, as it is easy to create various target audiences in the software and send them targeted messages. This pattern of communication is the core of a marketing type called Engagement Marketing and has gained widespread worldwide. It is about making things as personal as possible, by sending a reasonable frequency of relevant messages that provide benefits to the customer. In this way, a business relationship with the customer is formed on his/her terms and that benefits both parties.

Our goal is to make Zenter a tool that can create a competitive edge for those who use it properly. With Zenter, you can create a circuit of information between the seller and the buyer of a product or service, building a trust that generates more income. Proportionately, it is a fairly common fact that most companies receive target customers and send out the same message to them. With Zenter, you can avoid such hazards and send the correct message to the correct recipient on time.

Why Zenter Emails?

Zenter automatically adjusts sending based on ISP responses and inbox delivery monitoring
Zenter has SOC II and PCI DSS certifications, two-form authentication, and account activity alerts.
cleans up your mailing list and sort out incorrect and deactivated emails so you can have a clean and effective mailing experience.
  • Unlimited Emails
  • Reporting & Tracking
  • Bounce Processing
  • Complaint Tracking
  • Beautiful Emails
  • Responsive Emails
  • Great Price
  • Excellent Customer Service

ZENTER SYSTEM MODULES

Effortlessly automate the creation and delivery of rich, highly personalized transactional and promotional email content relevant to identified customer segments on the basis of their historical behaviour, using a variety of default templates. Orchestrate emails triggered by customer actions in real-time.

Email is one of the most effective communication/marketing methods used today. The reason is simply that you can touch millions of customers in a matter of minutes and induce the reactions that result in sales and new revenue
We encourage all users to comply strictly with the Privacy Act and to review Article 46 of the Electronic Communications Act.

Extra benefits of using zenter email include:

  • Guaranteed fast, high-rate inbox placement delivery
  • Multiple Placeholders for adding personalized customer’s details to email. E.g. add recipients name, address, account balance, registration number, etc. dynamically.
  • Action triggered Emails
  • Email validation
  • Layered content creation
  • Reporting & analytics (who Opened, did Not open, Clicked, Undelivered etc)
  • Send reminder
  • Multiple stunning email templates
  • Template designer (create new templates for your brand FREE)
  • Paste formatted content from Microsoft Word
  • Upload unlimited contacts/recipients
  • Unlimited user accounts
  • Call-to-Action buttons (e.g. clicking a button in an email can trigger any of these actions: the recipient can automatically get a scheduled SMS/Email/Survey etc, can be placed in a tele-campaign contact pool (e.g. click button to get a Call-back), can be placed in a target audience that a series of timed communications is defined for, can visit a web page, can download/read a file (document, audio, video), to fill a form, or the sender can receive an email that a recipient clicked an email button etc.)
  • Add personalized recipient data (e.g. name) in email subject
  • Advance audience segmentation
  • HTML Email editor
  • Flipping document reader: allows recipients read email documents easily, hence encouraging more engagement.
  • Multilevel validations including several confirmation and entering a PIN before sending out mass email
  • Ability to send draft to Previewers & Reviewers before sending to the actual target recipient
  • Work with our partners to have access to valid contacts

Leverage the Power of Mobile to Stay Connected with customers in 190+ countries. With mobile being your customers’ omnipresent companion, SMS presents you with immense opportunities to strengthen existing customer connects especially using our software built for scale, speed, and deliverability, primarily while sharing time-sensitive content with them. Think mobile, think SMS!

Zenter’s Intelligent route optimization ensures fast, reliable delivery to avoids network congestion. Conversion tracking and multiple KPIs are used to impact route performance for best-in-class communications delivery.
Our Number lookup helps you clean your database and optimize costs. Set up per country or per network message routing. Reduce spam, fraud, and the number of undelivered messages.

Extra benefits of using Zenter messaging include;

  • 450 direct-to-carrier connections with zero middlemen
  • Highly secure & PCI DSS compliant
  • Real-time analytics (report & logs)
  • Multi language & long length SMS support
  • Send Personalized SMS
  • Send Flash SMS
  • Voice Messaging (with triggers & repeats)
  • Integrate Voice with SMS, UVR, OBD, & email-based CTAs
  • Set message delivery window/validity
  • Scheduled message delivery
  • Time zone delivery
  • Corporate/Financial route for DND numbers
  • Global reach to over 900 mobile operators
  • Create chained communication (e.g. – send an email, send SMS after minutes, send a survey after 2 days etc)
  • 2-Factor Authentication
  • 2-Way SMS
  • Flooding Filter

Ask more, know more, do more with Zenter Survey as you capture real voices and opinions instantly. You can Capture feedback with customer satisfaction surveys, Ask for input to create a happier workplace, Send a poll to get everyone’s opinion, Gain insights from those in your target market, Get pre, post and live attendee feedback to improve your events year after year, No matter what your questions are, zenter survey helps you get the answers.

You can trigger scheduled communications based on customer’s feedback, create custom themes, add your logo, select fonts, and build custom thank-you pages.

Making post-sales surveys of goods and services can:

  • Increase Retention Rate (Retention Rate)
  • Help administrators improve products and services
  • Assist administrators to improve various processes at the sale
  • Give managers an advantage over competitors
  • Give referrals to sales managers

Extra benefits of using Zenter Survey include;

  • Simple surveys for increased completion rates
  • Ability to segment recipients based on their responses
  • Automatically send recipients other communications based on their response. E.g. send a recipient an apology SMS, an Email/SMS with link to further detail, to download resources or fill signup form” or automatically put them in an active call-back contact pool
  • Exports responses in Excel format
  • Take anonymous surveys
  • Track recipients engagement statistics
  • Unlimited questions and feedback
  • Build custom Survey invite email and thank-you page

Tele Campaign

Telemarketing is the most popular, dynamic, flexible and effective marketing and communications technique available. The potential effectiveness of a human-to-human contact provided by a telephone call far exceeds that of most social and digital media contacts. Zenter provides tools to manage your phone campaigns intelligently and excellently, organize your contacts, their responses, and can automatically execute defined actions (send Email/SMS/Survey etc.) even while on a call.

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Extra benefits of using Zenter Tele-Campaign include;

  • Call Script/Sales pitch builder
  • Upload reference document (e.g. product details documents, price catalog etc.) for use during active calls
  • Automatically send a recipient other personalized communications (e.g. payment report, subscription form, invite etc.) during a call
  • Action buttons builder with click call-to-actions
  • Add notes/response about recipients during call
  • Instantly add a recipient to a Target Audience during a call
  • Create new opportunities during call
  • Advance call campaign report
  • Automatically Organize recipients in different Target Group based on call outcome

Sales Opportunities

sales tips or sales leads are something that most companies are fighting about, and with ZENTER you can gain an overview of the status of each sales opportunity or campaign. Leads can be received from sent Email, SMS, Survey, WebApp, Tele-campaign, Landing/Registration page etc.

The possibilities in zenter system include:

  • List of all sales opportunities
  • Important dates
  • Products and costs
  • Business Manager
  • Notes and next steps

Zenter CRM – Customer Relationship Management

Is your business in need of a tool that provides a strategy for managing your organisation’s relationships and interactions with customers and potential customers. Zenter CRM system brings together all your customer information in a single, integrated platform that enables you to build a customer-centered business from marketing right through to sales, customer service and business analysis. Zenter CRM focuses on features that matter and nothing more, hence, keeps you connected to customers, streamlines processes, and improves business relationship and profitability.

Zenter CRM enables your business increase efficiency by replacing manual processes, improving team collaboration within your organization and ultimately enhancing your customer’s experience.

Extra benefits of using Zenter CRM include;

  • Manage unlimited contacts
  • Manage simple to advance contact details
  • Add unlimited notes to contact with tracker
  • Link family/ members, relatives to contacts
  • Assign account manager to contact
  • Easily associate task/opportunities to contact with reporting
  • Group contacts accord to need (e.g. estates, agents etc.)
  • Receive contact into CRM directly from Email, Survey, WebApp etc.
  • Audience Toggle.

WebApp – Anyone can sell, anywhere, anytime

Zenter WebApp is designed to enable organization members/employees send out programmed/queued communications to contacts they meet on the go 24/7. The App thus provides the basis for “everyone selling/promoting” products and services of any type, thus immensely contributing in growing revenue thereby   increasing profitability.

Zenter WebApp was developed in collaboration with sales and human resource managers from various business industries. The WebApp is designed specifically to help organizations increase frontlines and sales of their products and services with unbelievable results.

Other features include;

  • Add new recipients to database or CRM on the go
  • Wide range of contact information collectable
  • Send different personalized communications (e.g. product brochure, proposal, flyers, invite, registration form, payment report, event video, location description etc.) to recipients on the go
  • Automatically add recipients to an active tele-campaign
  • Automatically add recipient to different target audience
  • Register recipients for events on the go
  • Customizable WebApp.
  • Add recipients to CRM directly.

Zenter trails (triggered communications) are ideologies that originate from our business with a Japanese car dealer, and it is assumed that timed-out trails/communications are set in advance to produce a certain experience for customers. These can be a mix of e-mail, SMS and/or surveys, and can give organizations a huge competitive edge if successful.

The vast majority of companies can use the following processes:

The vast majority of companies can use the following processes:

  • Thank you for the transaction
  • Download extra information after X-days
  • Check out customer’s mind after X-days
  • Cross-sell products
  • Automatically send Birthday/Anniversary wishes to contact
  • Automatically send scheduled meetings invites & reminders

Extra benefits of using Zenter Trails include;

  • Ability to set communications with personalized recipients details to go out for up to the next 5 years.
  • Set time between each communications
  • Send scheduled event countdown emails/SMSs & “Thank You” message after event automatically or Survey to gather recipients’ expectations and/or experience; helping you plan better.
  • Segment recipients based on their interaction with sent communication
  • Track recipients engagement statistics

Target Groups

The target groups/Audiences are the core of the Zenter system and build most of the elements on this core. Well-defined target groups can save companies unprecedented wealth and time, in addition, customers experience a better and concise service.

Well-defined target groups help to:

  • Send the right benefit
  • Send the appropriate message
  • Get rid of sending all the same messages

Zenter Registration Pages

Zenter Registration & Landing Pages are standalone web pages, created specifically for the purposes of a marketing or advertising campaign. Your contacts and potential contacts “land” there when they have clicked Call-to-Action buttons in email, ads, or other digital location.

They can also be used as signup forms for events and/or for products/services. Using Zenter Trails, you can automatically send a “Thank You” for registering email or SMS, a survey, etc. to those who have just completed registration.

Extra Features Include:

  • Simple intuitive page/form builder & customizer
  • Used for redirecting recipients to various pages or websites
  • Used for quick/short service rating or customer feedback
  • Automictically segment recipients based on information they filled in form
  • Automatically send apology email/SMS to required recipients maybe with a compensation gift/coupon
  • Responsive forms/pages, compactible with all browsers and devices
  • Ability to check-in registered recipients & automictically send welcome message, Event e-Brochure/program on arrival etc.

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